At Buttles plc, we are committed to protecting and respecting your privacy.
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Buttle plc, Valley Road Industrial Estate, Soothouse Spring, St Albans, Herts. AL3 6NX.
We are Buttle plc (registered company number 02657821, trading as Buttle’s or PlumbersPal), an independent timber and builders’ merchant with branches in St Albans, Leighton Buzzard, Enfield and Camden. We have been operating since 1919. We employ around 70 people. The registered address is Valley Road Industrial Estate, Soothouse Spring, St Albans, Herts. AL3 6NX.
Buttle plc consists of Buttle’s and PlumbersPal.
We obtain information about you when you use our website, for example, when you contact us about our services, or if you register for our Premier Card or credit account, or subscribe to one of our newsletters.
Like most websites, we use Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.
Should you choose to contact us using the contact form on our Contact Us page or an email link from our website, none of the data that you supply will be stored by this website or passed to any of the third party data processors. Instead the data will be collated into an email and sent to us directly by email. Our SMTP servers are protected by SSL.
If you choose to join our email newsletter or join our Premier Card loyalty scheme, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor.
The email address and company details you provide may also be stored in our internal computer systems. Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by emailing us at email@example.com.
While your email address remains within the MailChimp database, you will receive periodic newsletter-style emails from us.
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with GDPR legislation.
The personal information we collect might include your name, address, email address, IP address, telephone number and information regarding what pages are accessed and when.
We may use your information to:
We review the personal data we hold on a regular basis.
We will not give, sell or rent your information to third parties for their use.
We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to complete our marketing, accounts and sales activities). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties beyond the Buttle plc companies’ third party networks for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
We keep your personal data for no longer than reasonably necessary.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, then you can select your choices by ticking the relevant boxes situated on the contact form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email firstname.lastname@example.org.
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: email@example.com or by writing to Buttle plc, Valley Road Industrial Estate, Soothouse Spring, St Albans, Herts. AL3 6NX.
You have the right to ask for a copy of the information Buttle plc hold about you.
When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
To exercise all relevant rights, queries or complaints please in the first instance contact firstname.lastname@example.org. If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
Valley Road Industrial Estate
AL3 6NX Branch: 01727 834242
Head Office: 01727 844558
Call: 020 7485 8511
80-86 Grovebury Road
Call: 01525 218000
1050 Mollison Avenue
Call: 020 8804 2861
1050 Mollison Avenue
Call: 020 8804 1161
53-55 Prince of Wales Road
Call: 020 7428 3311