‘Buttle plc’ and associated companies, including Buttle’s and PlumbersPal are collectively and individually described below as ‘Buttle plc’ (also the “Company”). Your use of the Website indicates your acceptance of these terms and conditions. Please read them carefully before proceeding.

  • The terms and conditions of this Website may be updated or amended from time to time without prior notice. They were last posted in May 2018.
  • Buttle plc has made in good faith best efforts to ensure that the information contained within the Website is up to date, correct and complete. In the event of inadvertent or occasional errors ‘Buttle plc’ accepts no liability. Further, the Company cannot accept any liability for loss of any kind resulting from reliance on the information or opinions provided within the Website nor from any computer viruses and other malicious programs on the Website despite the Company’s reasonable precautions against them.
  • ‘Buttle plc’ intends to make the Website available 24 hours a day, but cannot be held liable for any non-availability or error regardless of whether the circumstances are inside or outside the Company’s control.
  • The copyright and all other intellectual property rights, including logos, trademarks and brand names, in the material on this Website are owned by ‘Buttle plc’. Any reproduction or use of extracts from the Website incorporated into or stored in any form for any purpose is prohibited without the written or express permission of ‘Buttle plc’ and its directors.

Terms and conditions of sale

These terms and conditions will apply to all orders accepted by us (Buttle plc, trading as Buttle’s or PlumbersPal) from you (our customer). Any variations of, or addition to, or substitute for these terms and conditions, even if included or referred to in your written order or instructions, will not apply to the contract of sale unless they are specifically agreed by us in writing. 


We undertake:

– to review your enquiry or instructions, on receipt, in order to clearly establish the specification of the goods or services that you require.

– to advise you, when agreeing your quote or order, if the supply that we can make is at variance, beyond normal trade tolerances, to your requirements.

– to supply goods or services conforming to the agreed order.

– that goods supplied will not be damaged or faulty unless agreed with you.

You undertake to accept and examine goods, on receipt, and to record any visible damage or variation from the order when signing for them. If you wish us to accept responsibility for such damage or variance you will confirm your request in writing within three days of receipt and before using the goods. You will accept part supplies and time of supply will not be of the essence unless agreed otherwise on the order.  You will return any goods found to be in excess of those invoiced.


Prices indicated in our catalogue, price guides, advertising or other literature are intended for guidance only.  We reserve the right to withdraw or to revise such prices at any time. Customers with credit account facilities will not necessarily see their explicit pricing displayed on our website and prices may vary. Additionally any discount expectations will not necessarily apply to website pricing, if you are in any doubt please get in touch with your local branch.


If we give a quotation it is an invitation for you to treat and is not an offer. We may withdraw or amend any quotation at any time prior to accepting your order.

Prices are quoted subject to revision and, unless otherwise stated, prices charged will be those current at the time of supply of the goods or services.


Any descriptions or information given by us are for identification or assistance purposes only and will not imply that goods are fit or sufficient for your particular purpose or circumstance.


If you have a credit account facility with us you will make full payment so that it is received by us not later than the last day of the month following the month of supply.

If you do not have a credit account facility you will make payment by the time and method agreed at the time of order.

If any payment is not received by the due date we may charge you interest at 8% over Barclays Bank plc base rate from that date.

We will be entitled to suspend or stop supply and to withdraw or restrict credit provisions if any payment becomes overdue, or if we have reason to believe that you may be unable or unwilling to pay for the goods.

Risk and title

Risk will pass to you on receipt of the goods by you, or on payment, whichever is earlier

Unless otherwise agreed in writing, ownership of the goods will not pass to you until full payment has been received by us. Until payment has been received by us and whilst the goods are in your possession you will store them in such a way as to enable them to be identified as our property.  You hereby irrevocably agree that our representatives may enter the place of storage, with such vehicles and equipment as may be necessary, to remove the goods.

Return of goods

We may, at our option, accept or reject the return of any goods which have been correctly supplied.  If we accept the return of such goods, we may make a charge for doing so. A credit note will be issued which may be valid for a period of six months and which can be used towards settlement of subsequent purchases.  You will not be entitled to a refund payment.


Where transport to site is arranged by us you accept responsibility for ensuring the suitability of the unloading point, means of access to it and labour to unload. If a driver is requested to position a delivery vehicle off the public highway, you agree to indemnify us against any loss or damage arising to that vehicle and its load and for any damage to roadways, footpaths, manholes, mains, bridges or other property caused through the operation of the vehicle. You will not indemnify us where the damage is due to our own default or negligence.


We try to indicate in our literature which products are guaranteed by their manufacturer and for what period.  Some goods may still be guaranteed even though not indicated as such.  We will pass to you the benefit of any guarantee offered by the manufacturer of any goods that prove faulty subsequent to supply.  A guarantee may include an option for us or the manufacturer to decide whether to replace the goods or to refund the price paid.

Some products are not guaranteed (e.g. Deal Doors).  We will seek clarification if you are unsure.